FAQ

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                          • TEL : +886-2-27237317
                          • TEL : +86-21-57609715
                          • TEL : +86-576-87556539

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                          FAQ

                          Q1. What is the lead-time of your products?

                          Water Pump – 60~75 days after receiving order confirmation.
                          Fan Clutch – 60~75 days after receiving order confirmation.
                          C.V. Joint – 45~50 days after receiving order confirmation.
                          Engine Bearing – 35~40 days after receiving order confirmation

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                          Q2. What is the guarantee for your products??

                          One year or 20,000km, see which one will happen first. Furthermore, we are very dedicated to total customer satisfaction. So, if you have any problems with our water pumps, fan clutches or other products, we are fully responsible for them for sure.
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                          Q3. What is your payment term?

                          T/T in advance (30% as the deposit and 70% when the goods are ready for shipment) or L/C at sight.
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                          Q4. What is your common packaging?

                          Inner box in outer carton, pallet is upon request.
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                          Q5. What is the lead-time for developing new item?

                          Water Pump – 60~90 days
                          Fan Clutch – 90~120 days
                          C.V. Joint – 35 days; C.V. Axle – 60 days
                          Engine Bearing – 30~45 days (up to 60 days for main bearing with flange)
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                          Q6. Can we use our own package?

                          Yes, but there is a certain quantity request, basically need 2000pcs for each size of box, and you have to provide us your trade mark registration, authorization and design drawing.
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                          Q7. Do you have any request for an order?

                          Yes, we have the request of Minimum Order Quantity (MOQ) of each item for our water pumps, fan clutches, C.V. Joints and engine bearings. For example, the MOQ for each water pump made of aluminum cast is 200pcs and iron cast is 300pcs; the MOQ for each fan clutch is 200pcs. Besides, we also request a minimum total amount of USD10,000 for each shipment. If you cannot fulfill this request, you need to pay for an extra handling charge.
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                          Q8. What is your quotation base?

                          We usually quote based on FOB Shanghai in USD.
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                          Q9. What market level do you serve? Do you have OEM customer?

                          We mainly serve aftermarket, but we are capable of serving both OES and OEM as well.
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                          Q10. Who are your customers?

                          Our customers come from all over the world. Some well-known brand names are our customers, like AC-Delco is one of them.
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